HDI certification HD0-400 exam questions and answers come out

In the past few years, HDI certification HD0-400 exam has become an influenced computer skills certification exam. However, how to pass HDI certification HD0-400 exam quickly and simply? Our ITCertKing can always help you solve this problem quickly. In ITCertKing we provide the HD0-400 certification exam training tools to help you pass the exam successfully. The HD0-400 certification exam training tools contains the latest studied materials of the exam supplied by IT experts.

There are many ways to help you pass HDI certification HD0-400 exam and selecting a good pathway is a good protection. ITCertKing can provide you a good training tool and high-quality reference information for you to participate in the HDI certification HD0-400 exam. ITCertKing's practice questions and answers are based on the research of HDI certification HD0-400 examination Outline. Therefore, the high quality and high authoritative information provided by ITCertKing can definitely do our best to help you pass HDI certification HD0-400 exam. ITCertKing will continue to update the information about HDI certification HD0-400 exam to meet your need.

ITCertKing is a website that provide the counseling courses for IT professionals to participate in HDI certification HD0-400 exam and help them get the HDI HD0-400 certification. The courses of ITCertKing is developed by experienced experts' extensive experience and expertise and the quality is very good and have a very fast update rate. Besides, exercises we provide are very close to the real exam questions, almost the same. When you select ITCertKing, you are sure to 100% pass your first time to participate in the difficult and critical HDI certification HD0-400 exam.

Those who want to prepare for the IT certification exam are helpless. But they have to do it. So they have restless state of mind. However, With ITCertKing HDI HD0-400 exam training materials, the kind of mentality will disappear. With ITCertKing's HDI HD0-400 exam training materials, you can be brimming with confidence, and do not need to worry the exam. Of course, you can also face the exam with ease. This is not only psychological help, but more importantly, it allows you to pass the exam and to help you get a better tomorrow.

ITCertKing has been to make the greatest efforts to provide the best and most convenient service for our candidates. High speed and high efficiency are certainly the most important points. In today's society, high efficiency is hot topic everywhere. So we designed training materials which have hign efficiency for the majority of candidates. It allows candidates to grasp the knowledge quickly, and achieved excellent results in the exam. ITCertKing's HDI HD0-400 exam training materials can help you to save a lot of time and effort. You can also use the extra time and effort to earn more money.

A lot of IT people want to pass HDI certification HD0-400 exams. Thus they can obtain a better promotion opportunity in the IT industry, which can make their wages and life level improved. But in order to pass HDI certification HD0-400 exam many people spent a lot of time and energy to consolidate knowledge and didn't pass the exam. This is not cost-effective. If you choose ITCertKing's product, you can save a lot of time and energy to consolidate knowledge, but can easily pass HDI certification HD0-400 exam. Because ITCertKing's specific training material about HDI certification HD0-400 exam can help you 100% pass the exam. If you fail the exam, ITCertKing will give you a full refund.

HDI certification HD0-400 exam is one of the many IT employees' most wanting to participate in the certification exams. Passing the exam needs rich knowledge and experience. While accumulating these abundant knowledge and experience needs a lot of time. Maybe you can choose some training courses or training tool and spending a certain amount of money to select a high quality training institution's training program is worthful. ITCertKing is a website which can meet the needs of many IT employees who participate in HDI certification HD0-400 exam. ITCertKing's product is a targeted training program providing for HDI certification HD0-400 exams, which can make you master a lot of IT professional knowledge in a short time and then let you have a good preparation for HDI certification HD0-400 exam.

Exam Code: HD0-400
Exam Name: HDI (HDI Qualified Customer Support Specialist)
One year free update, No help, Full refund!
Total Q&A: 120 Questions and Answers
Last Update: 2013-12-03

HD0-400 Free Demo Download: http://www.itcertking.com/HD0-400_exam.html

NO.1 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C

HDI test answers   HD0-400 exam dumps   HD0-400

NO.2 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C

HDI certification training   HD0-400   HD0-400 exam dumps

NO.3 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B

HDI   HD0-400   HD0-400 practice test   HD0-400 pdf

NO.4 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D

HDI test questions   HD0-400 exam simulations   HD0-400 test answers   HD0-400 practice test

NO.5 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D

HDI demo   HD0-400   HD0-400 practice test   HD0-400

NO.6 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C

HDI   HD0-400   HD0-400   HD0-400

NO.7 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B

HDI demo   HD0-400 certification training   HD0-400 test   HD0-400 test answers

NO.8 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D

HDI   HD0-400   HD0-400   HD0-400 test answers

NO.9 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A

HDI   HD0-400   HD0-400 practice test

NO.10 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C

HDI   HD0-400   HD0-400 exam simulations   HD0-400   HD0-400

NO.11 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C

HDI   HD0-400 braindump   HD0-400   HD0-400   HD0-400   HD0-400

NO.12 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A

HDI practice test   HD0-400   HD0-400   HD0-400 test questions

NO.13 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B

HDI   HD0-400 questions   HD0-400   HD0-400 demo   HD0-400 exam simulations

NO.14 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B

HDI certification   HD0-400 test   HD0-400 study guide   HD0-400 test answers   HD0-400 test questions

NO.15 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B

HDI   HD0-400   HD0-400   HD0-400

NO.16 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B

HDI   HD0-400   HD0-400   HD0-400 pdf   HD0-400 exam prep   HD0-400

NO.17 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D

HDI   HD0-400   HD0-400   HD0-400 original questions

NO.18 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A

HDI answers real questions   HD0-400 questions   HD0-400 exam simulations

NO.19 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B

HDI exam simulations   HD0-400 questions   HD0-400 demo

NO.20 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C

HDI study guide   HD0-400   HD0-400 exam   HD0-400   HD0-400 answers real questions

ITCertKing offer the latest 70-331 exam material and high-quality NS0-155 pdf questions & answers. Our 70-481 VCE testing engine and IIA-CGAP study guide can help you pass the real exam. High-quality MB6-872 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/HD0-400_exam.html